SSL Certificate Tracking & Management

Trustico® recognizes the importance of transparency and communication in the online ordering process, particularly when it comes to the delivery of digital products such as SSL Certificates.

Traditional SSL Certificate Tracking & Management

Trustico® has two tools available, the first for regular SSL Certificates and another for the simplified Certificate as a Service (CaaS) service.

Tracking & Management Find Your CA Reference

You must enter the order or reference number associated with the Certificate Authority (CA). The tracking tool queries the fulfilment status of your SSL Certificate order directly with the Certificate Authority (CA) and allows you to manage the SSL Certificate. These particulars prove your right to an SSL Certificate.

Warning : Failure to retain your Certificate Authority (CA) Reference will result in the inability to manage your SSL Certificate and may result in forfeiture. Store this credential securely as Trustico® cannot recover it on your behalf.

The tracking system provides access to reissuance, validation status, SSL Certificate downloads, and Intermediate Certificates required for installation. Learn About SSL Certificate Reissuance 🔗

Certificate as a Service (CaaS) Management

In order to configure your ACME client to connect to your paid Trustico® Certificate as a Service (CaaS) subscription, you will need to use your unique External Account Binding (EAB) credentials.

CaaS Credentials

Important : Record your External Account Binding (EAB) credentials immediately upon receipt. After seven days, these credentials are no longer available through the portal and cannot be regenerated.

Your External Account Binding (EAB) credentials are delivered and are available via this portal for a period of seven days after the order date. Ensure you store these credentials securely for future use when configuring additional ACME clients. Learn About Certificate as a Service (CaaS) 🔗

Certificate Authority (CA) Reference

If you are not sure of the tracking credentials, please check the automated e-mails sent during the ordering process. Your Certificate Authority (CA) Reference is typically different to your order number and is required to prove your right to the SSL Certificate.

Note : In the legacy system, this identifier was previously called the Supplier Order Number. If you have older documentation referencing a Supplier Order Number, this is the same credential now referred to as your Certificate Authority (CA) Reference.

When placing an order, Trustico® additionally sends a shipment notification e-mail which contains tracking credentials. Several notifications may be sent to you when an order contains multiple products.

Most Popular Questions

Learn how to track and manage your SSL Certificate orders using your Certificate Authority Reference or access your Certificate as a Service (CaaS) credentials through the Trustico® portal.

How do I track my SSL Certificate order?

Enter your Certificate Authority (CA) Reference number in the tracking tool to query your SSL Certificate order status directly with the Certificate Authority. This reference number is included in the automated e-mails sent during your ordering process and may differ from your order number.

What happens if I lose my Certificate Authority Reference?

Without your Certificate Authority (CA) Reference, you will be unable to manage your SSL Certificate and may forfeit access to it entirely. Trustico® cannot recover this credential on your behalf, so store it securely immediately after receiving it.

How long are my Certificate as a Service credentials available?

Your External Account Binding (EAB) credentials for Certificate as a Service (CaaS) are available through the Trustico® portal for only seven days after your order date. After this period, they cannot be regenerated, so record them immediately upon receipt and store them securely.

What can I do through the SSL Certificate tracking system?

The tracking system provides access to SSL Certificate reissuance, validation status checks, SSL Certificate downloads, and the Intermediate Certificates required for proper installation on your server.

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